Most organisations work hard at fostering good communication between members of specific teams and units. This makes sense of course, since people within teams need to interact with their teammates on a daily basis. Less common, however, is a focus placed on fostering communication across roles within the organisation, and yet this is becoming increasingly important as different departments need to operate closely together in the modern business.
Physically bringing teams together to encourage cross-team communication is only the start in fostering better cross-functional communication. It’s how you then find avenues for communication that will make or break such an initiative.
The first step is to get input from people from all departments; especially those that you know will benefit from working more closely with other teams within the organisation. Understand where the communication pain points are, and where there are information breakdowns between departments. Also look to obtain honest feedback on how they would like to see communication improved within the organisation.