Team Building Activities, Programs & Workshops - Sydney • Melbourne • Brisbane • Gold Coast • Perth

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Technical Requirements and Specifications for Virtual Programs

Technical Requirements and Support

Some of Be Challenged’s Virtual Team Building Programs have the following requirements.

  • Internet connection with a minimum speed of at least 5mbs upload and 5mbs download
  • A webcam
  • The use of headphones for sound effects
  • Laptop, desktop (no phones or tablets – though this is coming soon)
  • Cookies enabled.

Windows OS:

  • Your browser must be the latest available version of Edge, Firefox, or Chrome. (Edge in particular) 
  • We recommend that you turn off all ad blocking software or other browser extensions.
  • Close out of other tabs in the browser and close other resource heavy applications

Mac OS

  • Your browser must be the latest available version of Firefox or Chrome
  • In Mojave, you must give permission to the browser to access the webcam. Instructions are here
  • We recommend that you turn off all ad blocking software or browser extensions
  • Close out of other tabs in the browser as well as other resource heavy applications

Troubleshooting

Microphone and Webcam

  • You must accept the webcam use as well as microphone use by the browser. If you refuse, you may need to use an incognito window to re-trigger the prompt.
  • You will need to adjust your microphone settings inside your chosen browser prior to entering the game. You can switch these settings during the on-boarding process, however this requires a refresh of the browser
  • In Mac OS in particular, we find that sometimes the webcam can not be found.  This is typically fixed by rebooting the computer.
  • On Windows OS, you can not share the webcam with another application. This includes a Zoom application that may be running in the background even if not connected to a room.

VPN or Firewall

  • In rare cases, your company VPN or Firewall security settings may prevent your computer from accessing our video conferencing system, known as Twilio.  To troubleshoot:
    • Try connecting with VPN off
    • Try connecting on another network, perhaps through a phone hotspot
    • Contact IT department to whitelist Twilio server.  We are using the gll, or Global Low Latency server.
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