Technical Requirements and Specifications for Virtual Programs

Some of Be Challenged’s Virtual Team Building Programs have the following requirements.

Internet connection with a minimum speed of at least 5mbs upload and 5mbs download
A webcam
The use of headphones for sound effects
Laptop, desktop (no phones or tablets – though this is coming soon)
Cookies enabled.

Windows OS:

Your browser must be the latest available version of Edge, Firefox, or Chrome. (Edge in particular)
We recommend that you turn off all ad blocking software or other browser extensions.
Close out of other tabs in the browser and close other resource heavy applications

Mac OS

Your browser must be the latest available version of Firefox or Chrome
In Mojave, you must give permission to the browser to access the webcam. Instructions are here
We recommend that you turn off all ad blocking software or browser extensions
Close out of other tabs in the browser as well as other resource heavy applications

Microphone and Webcam

You must accept the webcam use as well as microphone use by the browser. If you refuse, you may need to use an incognito window to re-trigger the prompt.
You will need to adjust your microphone settings inside your chosen browser prior to entering the game. You can switch these settings during the on-boarding process, however this requires a refresh of the browser
- Instructions for Chrome
- Instructions for Firefox and Edge
In Mac OS in particular, we find that sometimes the webcam can not be found. This is typically fixed by rebooting the computer.
On Windows OS, you can not share the webcam with another application. This includes a Zoom application that may be running in the background even if not connected to a room.

VPN or Firewall

In rare cases, your company VPN or Firewall security settings may prevent your computer from accessing our video conferencing system, known as Twilio. To troubleshoot:
- Try connecting with VPN off
- Try connecting on another network, perhaps through a phone hotspot
- Contact IT department to whitelist Twilio server. We are using the gll, or Global Low Latency server.